Terms of Professional Use
Failure to pick up dog waste, rubbish or toys will lead to the refusal of future use. If you find poo left by a previous user, please pick it up and let us know. Leave 5 minutes at the end of your session to check the field is clear. Spot checks take place.
Bookings start on the hour and last 50 minutes. Please leave promptly at the end of your session; any user who overstays will be restricted from using the fields in the future. PLEASE DO NOT ARRIVE MORE THAN 2-3 MINUTES EARLY to your appointment at Dogwood West as this can be stressful for nervous and/or reactive dogs. If you are running ahead of schedule, please wait in the lay-by opposite our entrance. It’s ok to arrive earlier to Dogwood East but please park farthest away from the gates.
THE IMPORTANT STUFF
Use of the field is entirely at your own risk. Dogwood Adventure Play accepts no liability for the death of or any injury of any person or dog, or for damage to any property. Dogwood Adventure Play also accepts no liability for any losses, claims, actions, damages, costs, expenses or other liability incurred whilst onsite. Yours, your clients’ and your clients’ dogs' behaviour and actions are your sole responsibility and no claim can be made against Dogwood Adventure Play.
You are liable for any damage caused inside and outside of the field by you, your clients, your clients’ dog(s) or any person in your party. All dogs must be covered under their own third party insurance (public liability insurance).
We are located in a rural setting amongst working farmland. Therefore Dogwood Adventure Play may not be suitable for all dogs due to the proximity of livestock, sounds of neighbouring farm dogs, gunshots and bird scarers. Please assess the suitability for your clients’ dog(s).
ARRIVING & LEAVING
Vehicles must not be parked on the grass – inside the fields or out.
All people and dogs must remain in vehicles until it is your turn to use the field. Allowing dogs out of cars in the car park when the previous user is in the field could have serious consequences for nervous or reactive dogs.
Never enter the field while somebody else is in it. There is a lock to lock yourself in to prevent anyone from entering when you are inside.
If the previous appointment is still in the field when your booking starts, please inform us immediately.
Once the field is vacated input the gate code into the padlock making sure that the numbers are aligned precisely then press the black button at the bottom and the lock will open. You can then hook the gate to the block and drive into the field. Gently close the gate behind you and lock it.
Inner gate: on leaving the field, please always lock the inner gate, even if someone is waiting to come in. This is to ensure that only authorised users can access the facility. Never divulge your passcode to anyone.
Outer gate: you do not need to lock this gate unless you have the last appointment of the day – please check sign on inner gate for last appointment time.
Dogwood Adventure Play is a safe and peaceful retreat for everybody. Please give people and dogs plenty of space. Any disrespectful behaviour will lead to refusal of future use.
Please respect neighbours’ privacy. Dogwood Adventure Play is not affiliated with neighbouring farms and residential properties. Please do not enter their land.
Although Dogwood Adventure Play is intended to be a safe space for all dogs with behavioural issues, it is a condition of our Environmental Health department that dogs who exhibit excessive, persistent patterns of barking behaviour will be restricted from using the facility.
DOS AND DON'TS
Any user failing to pick up dog waste will lead to the refusal of future use. Please take bags away and dispose at home.
Do not drop litter or leave toys or uneaten treats in the field. Dogs may swallow them and become ill so please take everything home with you at the end of your session.
No smoking anywhere on site.
No grooming anywhere on site.
If dogs wish to dig, encourage them to use the digging pit provided. Any holes dug outside of the pit must be refilled and reported for safety and security reasons.
Do ensure a ratio of no more than 3 dogs to 1 adult.
Do ensure that all dogs get along BEFORE bringing them to the facility.
Dogwood Adventure Play is not liable for any death, damage, injury or loss to any person or animal while using the facility or the equipment within it, or to any third party as a result of any person or dog.
The equipment is for canine use only. Before using the facility or the equipment within it, visit the vet to ensure that dogs are physically fit and strong enough to perform activities.
Do not use equipment in wet or icy conditions as surfaces become slippery.
Dogs must never be picked up and placed on obstacles. When using equipment above ground level dogs must wear a harness so that they can be supported during the exercise.
Never push dogs to do anything that they are not physically or mentally capable of. Allow dogs to go at their own pace and always give them the option of not doing something.
Always start with small versions of skills practiced in a slow and controlled way with several repetitions. Shaping techniques (rewarding for each successive step that is closer to the final goal) are recommended.
Ensure dogs warm up properly with several repetitions of smaller, slower, simpler behaviours prior to working on the more complicated skills.
HEALTH & WELFARE
Dogs must be up to date with vaccinations or titer tested and regularly treated for flea, tick and worm prevention. If clients titer test, we also require the Leptospirosis vaccination.
PLEASE EMAIL PROOF OF YOUR CLIENTS’ DOGS’ VACCINATIONS 48 HOURS IN ADVANCE OF YOUR APPOINTMENT, REGARDLESS OF WHETHER THEY HAVE VISITED BEFORE.
Do not bring any dog to the field if they are or have been unwell in the last 48 hours. Doing so could be harmful to other dogs.
All sessions must comply with Dogwood Adventure Play’s reward-based training values. We reserve the right to cancel or end any session that may not comply.
Never leave dogs unattended in the field and no dogs to be left in vehicles.
CANCELLATIONS & AMENDMENTS
Cancellations and amendments must be made 48 hours in advance of the scheduled booking. A 50p admin charge is applicable for all cancellations.
Dogwood Adventure Play is committed to ensuring that your privacy is protected. We hold your personal information in order to provide you with a service and for internal record keeping. Your name is needed to track payments and your email address is needed to send you the gate access code. If you opt in to receive news updates from us you have the option to opt out at any time. We will never pass your information to any third party. By processing your booking and indicating that you would like to receive further information from us, you consent to us using your personal information in the above ways. To view our full Privacy Notice please visit www.dogwoodadventureplay.com/privacy-notice.
The standard booking fee covers 1-3 dogs; additional dogs are charged at £2 per dog up to a maximum of 8 dogs.
All Dogwood Adventure Play services are subject to an annual price increase.
Responsibility/Release and Assumption of Risk: Client acknowledges that the Services offered may be an activity in which damage or injury to animal(s) and/or persons may occur. Client will assume full financial responsibility for the actions of their animal(s) and any person(s) in their party. Client understands and is aware that the Services described in this Agreement contain inherent risks and dangers which could result in death, injury and/or damage to and/or by Client’s animal(s) which may arise resulting from, but not limited to, the risks of rural settings such as uneven ground, holes, or floods, the hazards of all types of traffic, dangerous dogs and animals, interaction with people and other animals, dog aggression, dog attacks, injury to animals or persons, exposure to areas with novel or unfamiliar stimulus, all types of weather and/or unsafe conditions, the dangers of civil disturbance, the forces of nature. In consideration of, and as part of the payment for the Services provided herein, I/We Client have and do hereby expressly assume all of the above risks. The terms of this agreement shall serve as a release and express assumption of risk for myself, my animal(s), my guest(s), my heirs, assignees, administrators, executors, and all members of my family, including any minors.
I have read and fully understand the provisions and the legal consequences of this Release and Assumption of Risk and I hereby agree to all its conditions, especially noting and agreeing to the release of Dogwood Adventure Play ltd and its agents, employees, officers, directors, associates, affiliated companies, subcontractors, and related individuals to the extent permitted by law, from liability for death, injury or damage to or by my clients’ animal(s), and assume all risks thereof and full financial responsibility for the actions of my clients’ animal(s).
Dogwood Adventure Play ltd may use their discretion to stop and end the service at any time that a pet poses a danger to the safety or health of itself or other dogs, people or employees.
Severability: If any provision of this agreement is deemed to be unenforceable for any reason, this will not affect the validity and enforceability of any other provision of this Agreement.
Either Client or Service Provider has the right to terminate this Agreement at any time by notice to the other. Client acknowledges that Services will cease upon termination of this Agreement. This Agreement supersedes all other agreements, written or oral, between Client and Service Provider.
1. For the purpose of this document the Service Provider is Dogwood Adventure Play ltd.
2. For the purpose of this document the terms You, Client, User, Pet Owner, Handler and I/We Client are synonymous with the service user.